Privacy Policy

How we protect and handle your personal information

Last Updated: January 2024

At Likizovibes, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect your data when you use our services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

Information We Collect

Personal information you provide when booking (name, email, phone, passport details)
Payment information processed securely through our payment providers
Communication records including emails, phone calls, and chat messages
Website usage data including IP address, browser type, and pages visited
Location data when you use our mobile services (with your permission)
Photos and videos you share with us during your safari experience

How We Use Your Information

To process and manage your safari bookings and reservations
To communicate with you about your trip and provide customer support
To send you important updates about your booking or travel requirements
To improve our services and develop new offerings
To comply with legal obligations and safety requirements
To send marketing communications (only with your consent)

Information Sharing

With safari partners and accommodation providers to fulfill your booking
With payment processors to handle secure transactions
With government authorities when required by law or for safety purposes
With emergency contacts you provide in case of medical emergencies
We never sell your personal information to third parties
All sharing is done with appropriate safeguards and agreements in place

Data Security

We use industry-standard encryption to protect your data in transit and at rest
Payment information is processed through PCI-compliant payment processors
Access to personal data is restricted to authorized personnel only
Regular security audits and updates to protect against threats
Secure data centers with physical and digital access controls
Incident response procedures in place for any security breaches

Your Rights

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your data for marketing purposes
Withdrawal: Withdraw consent for data processing at any time

Data Retention

Booking and travel records: Retained for 7 years for legal and tax purposes
Marketing communications: Until you unsubscribe or withdraw consent
Website analytics: Anonymized data retained for 2 years
Customer support records: Retained for 3 years for service improvement
Payment records: Retained as required by financial regulations
Emergency contact information: Deleted 30 days after trip completion

Contact Our Privacy Team

If you have any questions about this privacy policy or how we handle your personal data, please don't hesitate to contact us:

Email:privacy@likizovibes.com

Phone:+1 518 634 1139

Address:Arusha, Tanzania

We will respond to all privacy-related inquiries within 30 days as required by applicable data protection laws.